Superwise + ServiceCare: Maximum security for your system

Digital intelligence meets operational service

superwise starts with a simple idea: A system should not only receive attention when something goes wrong. This is why even the free Basic package is based on active action – without sensors, solely on the basis of customer data from project planning and the igus service life calculator. As soon as the theoretically risk-free service life is reached, igus gets in touch automatically and recommends a suitable retrofit.

The higher packages – Silver, Gold and Platinum – expand this logic step by step: from precise sensor technology and comprehensive real-time data through to a fully integrated, customised system landscape. In each case, superwise remains proactive and contacts the operator exactly when it makes sense to take action.

"Service Care" forms the operational framework for this technical foundation. The package is free of charge and ensures that igus automatically informs the operator as soon as the recommended remaining service life is reached. Without any effort on the part of the customer, a clear message is created at the optimum time – proactively instead of reactively.

"Service Care Plus" extends this basic principle to include all inspection operation by the igus supervising team, including travel. These operations are not carried out randomly or on demand, but are based on data via the smart plastics sensor system. The result is predictable, professional monitoring that recognises problems at an early stage and acts promptly.

"Service Care Complete" supplements the Plus package with all typical minor repairs that inevitably occur in real plant operations. For operators, this means fewer operational surprises, less coordination effort and a clear focus on ongoing operations, while igus takes care of the rest.

Finally, "Service Care All-In" takes the last step and turns plannable maintenance into a genuine flat rate. For a defined period of time, igus assumes full cost responsibility for maintenance, repairs, materials and risk.

This gives operators maximum security and complete cost transparency – a solution for anyone looking for absolute reliability in their system planning.