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Service and guarantee

Save time and money when maintaining and installing your energy chain systems​
We have the know-how when it comes to safe energy supply and its installation on site at the customer's premises, from the replacement of individual chain links to large-scale modernisation projects, whether assembly of individual components or as a ready-made system. This experience also enables us to offer a system guarantee of 36 months on energy supplies installed by igus® - because we know our products and services.

Your advantages at a glance:

Fast, error-free installation by specialised installation personnel

RBR chain assembly

Saves installation time and costs, increases service life, avoids breakdowns.

Calculable fixed prices for installation and maintenance

Chain assembly

Saves you administrative effort in planning and purchasing.

Predictable installation time for your energy chain system

Chain assembly

Helps you with scheduling and contributes to increasing your system availability.

Short travelling distances thanks to a well-developed, worldwide service network - also in your area

Passenger boarding bridge chain assembly

Fast response times worldwide, low travelling and installation costs, certified quality.

Short-term, flexible installation appointments

Chain assembly at night

If you need immediate support or if the planned date is postponed. Just give us a call and we'll find a solution.

Everything from a single source from the manufacturer - with a guarantee!

Chain assembly delivery

We accompany you! From on-site commissioning to project planning, delivery, installation, commissioning and maintenance.

igus® Services in detail**

New e-chain installation

New installation

  • Recording the conditions on your construction site
  • Planning and assembly coordination
  • On request, organisation of the installation aids (e.g. scaffolding, lifting platform, mobile crane, lifting gear, traverse, ...)
  • Fast and error-free installation of the complete energy chain system on site at your plant
  • Commissioning and system guarantee
Book new installation
e-chain installation in a gantry crane

Modernisation/conversion/retrofitting

  • Free measurement on site
  • Project planning and detailed quotation
  • Planning and installation coordination
  • Dismantling of the existing system on request
  • Installation and commissioning of the complete energy chain system
  • Maintenance service / system guarantee
Book upgrade
igus inspection service

Inspection

  • Assessment of the technical condition of the e-chain®, guide trough and cable
  • Inspection of mechanical functions and route end points (test run)
  • Assessment, measurement and evaluation of the wear condition
  • Check for blockages and obstacles
  • Determination of repair and maintenance requirements
  • Reporting defects and risks
  • Advice on the measures to be taken/optimisation proposals
  • Documentation in the checklist/inspection report
Book inspection
e-chain maintenance

Maintenance

  • Assessment of the technical condition of the e-chain®, guide trough and cable
  • Inspection of mechanical functions and route end points (test run)
  • Assessment, measurement and evaluation of the wear condition
  • Check for blockages and obstacles
  • Removal of impurities (coarse foreign bodies) that could impair the functional safety of the energy chain system
  • Checking screw connections and torques (spot checks)
  • Readjustment of the cable/adjustment of the strain relief (if necessary)
  • Minor repairs, e.g. replacement of defective or missing crossbars
  • Notification of defects and risks
  • Advice on the measures to be taken/optimisation proposals
  • Documentation in the maintenance manual/test report
Book maintenance
igus condition monitoring with smart plastics

Intelligent condition monitoring: i.Sense

  • i.Sense: Describes the area of igus® condition monitoring
  • Records the machine status regularly or permanently
  • Avoids crashes by switching off quickly
  • Data recording via modules
  • i.Sense EC.P: Pull/push force detection for energy chain
  • i.Sense EC.B: Breakage detection for energy chain
  • i.Sense CF.P: Tensile force monitoring of the cable
Request condition monitoring
Predictive maintenance with smart plastics

Predictive maintenance: i.Cee

  • i.Cee: Describes the area of predictive maintenance from igus®
  • Predicts maintenance with pinpoint accuracy
  • prevents downtime or loss of quality
  • wide range of input options (Siemens PLC connection, integrated EC.W/EC.IM acceleration sensors, OPC UA server, ...)
  • Customised output channels (IoT CloudDashboard, local HTTP dashboard, SMS, FANUC FieldSystem integration, ...)
Request predictive maintenance

* Warranty applies to igus® components that fail due to wear in accordance with technical parameters yet to be agreed.

** igus® installation service is not available to the extent described in all countries. Please ask your local contact person.

Consulting

I look forward to answering your questions

Hennlich doo Beograd+381 11 63 098 17Write e-mail

Shipping and consultation

In person:

Monday to Friday from 7 am - 8 pm.
Saturdays from 8 am- 12 pm.


Online:
24h

WhatsApp-Service:
Montag – Freitag: 8 – 16 Uhr